PHYT’S Australia only delivers to Australia for a flat delivery fee of $12 per order (incl. GST). Orders to New Zealand are charged at a flat fee of $15 per order.
How long will it take to get my order?
Orders are usually shipped within 1-2 working days of being received.
We send your orders with couriers or Express Post. Please allow 1 to 7 working days for delivery all around Australia – this is just a rough guide as delivery times will vary depending on the service in your area.
Capital cities and suburbs usually get it the next day.
Deliveries to New Zealand will take longer as they have to also clear customs.
Delivery times are suggestions only. We do not guarantee delivery within a set time period. phyts.com.au is not responsible for the delivery of product, or for the time involved in the delivery of product. This is the responsibility and liability of the engaged delivery contractor. If the item is delayed or does not reach the intended destination within a period suggested by phyts.com.au, phyts.com.au will not refund, replace or compensate the purchaser. Products ordered may arrive at different times, by different delivery companies.
In the present circumstances, all deliveries are taking longer, especially for orders to New Zealand (several weeks!). You may prefer to wait until normal air traffic has resumed between Australia and New Zealand before placing an order.
If you have not received your order within 10 working days please email us at firstname.lastname@example.org
If one of the products you have ordered is not available, we will contact you to let you know when we expect this product to be in stock. If the goods cannot be delivered within 30 days of your order you can either cancel your order or agree to a new delivery time with us.
Does phyts.com.au ship to PO Box Addresses?
Yes, we do send to PO Box addresses. Those deliveries are organised via Australia Post only as couriers do not deliver to PO boxes.
If you have any questions about your order, please contact us on email@example.com
Please provide details such as your invoice number/ date of purchase and the specific enquiry to help us in providing you with a speedy response.